Terms of service

TERMS OF SERVICE

Welcome to ROOTFLOW. By accessing or using our website, you agree to the following Terms of Service. Please read these terms carefully before placing an order.

1. USE OF OUR WEBSITE

You agree to use the ROOTFLOW website only for lawful purposes and in a way that does not harm, disrupt, or interfere with the website or other customers.

2. PRODUCTS

We make every effort to ensure that product descriptions, images, prices, and other information on our website are accurate. However, slight differences in product appearance may occur due to photography, lighting, or screen settings.

3. ORDERS

When you place an order, you agree to provide accurate and complete information, including your name, phone number, and delivery address.

We reserve the right to cancel or decline an order if the information provided is incomplete, inaccurate, or if the order cannot be successfully verified.

4. CASH ON DELIVERY (COD)

ROOTFLOW currently offers Cash on Delivery (COD) for eligible orders across Pakistan.

All COD orders must be confirmed before dispatch.

Our team may contact you by phone or WhatsApp to confirm your order and delivery details. For some orders, a short video confirmation may be requested before dispatch.

Orders that cannot be successfully confirmed may be cancelled and will not be dispatched.

5. PRICING

All product prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors, product information errors, or other website inaccuracies.

6. SHIPPING AND DELIVERY

Delivery times are estimates and may vary depending on location, courier services, weather, holidays, or other circumstances beyond our control.

Please ensure that your delivery information is accurate when placing your order.

7. RETURNS AND REFUNDS

Returns and refunds are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before placing an order.

8. INTELLECTUAL PROPERTY

All content on the ROOTFLOW website, including logos, brand names, product images, graphics, text, designs, and other materials, belongs to ROOTFLOW or is used with appropriate permission.

You may not copy, reproduce, modify, distribute, or use our content without prior written permission.

9. THIRD-PARTY SERVICES

Our website may use third-party services, including Shopify, courier companies, analytics services, advertising platforms, and other service providers.

These services may have their own terms and policies, which may apply when you use their services.

10. PRODUCT INFORMATION

ROOTFLOW products are intended to be used according to their provided instructions.

Product information on our website is provided for general informational purposes and should not be considered professional medical advice.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, ROOTFLOW will not be responsible for losses or delays caused by circumstances outside our reasonable control, including courier delays, incorrect customer information, technical issues, or other unforeseen circumstances.

12. CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time. Any updated terms will be posted on this page.

13. CONTACT US

If you have any questions about these Terms of Service, please contact us:

WhatsApp: 03432520896
Email: officialrootflow@gmail.com

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.