Refund policy

At ROOTFLOW, we want every customer to have a smooth and reliable shopping experience. If there is an issue with your order, please contact our support team and we will assist you.

ORDER CONFIRMATION

All Cash on Delivery (COD) orders must be confirmed before dispatch.

After placing your order, our team may contact you by phone or WhatsApp to confirm your order and delivery details.

For some orders, we may request a short video confirmation through WhatsApp before dispatch.

Your order will only be shipped after successful confirmation.

If we are unable to confirm your order, the order may be cancelled and will not be dispatched.

RETURNS

We accept returns for products that arrive damaged, defective, or incorrect.

To request a return, please contact us within 7 days of receiving your order.

The product must be unused, in its original condition, and returned with its original packaging.

DAMAGED OR INCORRECT ORDERS

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide clear photos or a video showing the product and its packaging so our team can review the issue.

NON-RETURNABLE ITEMS

Products that have been used, damaged after delivery, or returned without their original packaging may not be eligible for a return.

REFUNDS

Once the returned product is received and inspected, we will notify you whether your refund request has been approved.

For approved refunds on Cash on Delivery orders, we will arrange the refund through an available refund method agreed upon with the customer.

Refund processing time may vary depending on the selected refund method.

RETURN SHIPPING

If the return is due to a damaged, defective, or incorrect product sent by ROOTFLOW, we will assist with the return shipping arrangements.

For other return requests, return shipping costs may be the responsibility of the customer.

SHIPPING CHARGES

Original shipping charges are generally non-refundable unless the product was damaged, defective, or incorrectly sent by ROOTFLOW.

IMPORTANT

Please contact us before sending any product back.

Do not send a return without receiving confirmation from our support team, as unauthorized returns may not be accepted.

CONTACT US

WhatsApp: 03432520896
Email: officialrootflow@gmail.com

Our support team will be happy to assist you with any return or refund questions.