Privacy policy

At ROOTFLOW, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or purchase from our website.

INFORMATION WE COLLECT

When you place an order or contact us, we may collect information such as:

- Full name
- Phone number
- Email address
- Shipping and delivery address
- Order details
- Information you provide when contacting our support team

HOW WE USE YOUR INFORMATION

We use your information to:

- Process and confirm your orders
- Contact you regarding your COD order
- Arrange delivery of your order
- Provide customer support
- Process returns or refunds
- Improve our products, website, and customer experience
- Prevent fraudulent or unauthorized activity

COD ORDER CONFIRMATION

For Cash on Delivery orders, our team may contact you by phone or WhatsApp to confirm your order and delivery details before dispatch.

For some orders, we may request a short video confirmation through WhatsApp before shipping.

PAYMENT INFORMATION

For Cash on Delivery orders, ROOTFLOW does not require you to provide card or online payment details to place your order.

HOW WE PROTECT YOUR INFORMATION

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure.

SHARING YOUR INFORMATION

We may share necessary information with trusted service providers, such as courier and delivery companies, when required to fulfill and deliver your order.

We do not sell or rent your personal information to third parties.

COOKIES

Our website may use cookies and similar technologies to improve website functionality, understand website usage, and provide a better shopping experience.

THIRD-PARTY SERVICES

Our website may use third-party services such as Shopify, analytics tools, advertising platforms, and payment or delivery services. These services may process information according to their own privacy policies.

YOUR INFORMATION

You may contact us if you would like to ask about the personal information we hold about you or request correction of inaccurate information, where applicable.

POLICY UPDATES

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated policy.

CONTACT US

WhatsApp: 03432520896
Email: officialrootflow@gmail.com

If you have any questions about this Privacy Policy, please contact our support team.